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"Being on par in terms of price and quality only gets you into the game.
Service wins the game."
TONY ALESSANDRA
Our topic this month is Customer Service, both external and internal. What are you doing to help your employees get into the game and win? How are you helping them develop their ability to resolve conflicts and go that extra mile to delight their customers? Share your best practices in customer service training and soft skills development. What you're doing now may inspire someone else.
We'll meet at Victaulic in Easton (see the map on the right). The meeting starts at 11:30. As always, lunch is included. Parking is available in the visitor lot, or anywhere in front of the building that is not marked as a reserved spot.
When & Where
Victaulic
4901 Kesslersville Road
Easton,
PA 18040
Friday, July 17, 2009 from 11:30 AM to 1:30 PM (ET)
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Hosted By
Eastern PA ASTD
We are the ASTD (the American Society of Training and Development) Eastern Pennsylvania Chapter. We are made up of Trainers, Training Consultants, and Training Authors, and we welcome guests and new members!
